QUESTIONS & ANSWERS

Q: Why is the IV better than a normal touch screen kiosk?

A: The IV might not always be a better solution for you than a typical touch screen kiosk. They are distinctly different machines, each with their own advantages. Here are a few reasons why the IV works so well with the public: 

•  The IV is better than a touch screen because it's not simply a touch screen. The IV's Wow Factor means it can be designed as a centerpiece exhibit for your gallery, especially dramatic in multiple or curved configurations. 
   

•  It's not a kiosk. The IV doesn't have the "kiosk" look and feel,  as though you're using an Automated Teller Machine or checking in for a flight. Using the IV doesn't feel like you are "using a computer."  The physical action of moving the monitor encourages interaction  and creates an experience that can be enjoyed by several people at one time. 
   

•  Intuitive controls: Users don't need to learn an interface. Kids and grandparents that have never used a computer can instantly use the IV. 
   

•  A natural sense of "navigational geography" that matches the way people find their way around in the real world.  For example if the IV is showing the contents of a book, the position of the monitor literally represents the location in the book.  It is easy to remember where you came from and where you are going. 
   

•  The IV has a touch screen built in, so it can handle and enhance existing touch screen content.

Q. Do I need a crew to install the IV system?

A. No, It can be installed either by a local technician or your own staff. All simple set up instructions will be included.

Q. Can we create our own content for the IV?

A. Yes, a software package is available that allows you to create your own content.

Q. Can Exhibit Engineering prepare and program our content for the IV?

A.  Simply call to discuss your needs.

Q. What kind of content works well in an IV?

A. Timelines or any other kind of sequential information is ideal. Visitors could move the IV along a wall under a diorama or landscape, for added insight into the adjacent area. Chapters in a book,  characters in a story or segments in a strand of DNA…the design possibilities are unlimited.

Q. On the web site you show a black supporting frame. Is that part of the IV?

A. No, the IV is designed to mount to a wall or exhibit. A frame can be purchased, making it a free-standing and or portable exhibit, see options.

Q. What powers the IV?

A.  The IV runs on 12VDC.

Q. Does it come in different colors?

A. Several standard colors are available.

Q. What is the lead time for an IV?

A. Nominal lead time from order to install is 8 to 10 weeks. Software lead time can vary depending on your needs.

Q. Can software servicing be performed remotely?

A. Yes, but the IV must be connected to the web via its built in WiFi.

Q. Does the IV come with a warrantee?

A. Yes,  a 1 year hardware warrantee.

Q. Can content be remotely changed?

A. Yes, all that is required is a  WI-FI network.

Q. Can I buy spare parts later if needed?

A. Yes, we produce one standard model and the parts are in stock.

Q. Does the IV have any external ports?

A. Yes, it comes with a USB port.

Q. Can the IV have a large slave monitor for larger audiences?

A. Yes.

Q. Can the IV rails be used on curved wall or exhibit?

A. Yes, it can be used on a curved wall in either a convex or concave configuration.

Q. Can the IV tracks be ordered in different lengths?

A. Yes, it can be ordered in virtually any length.

Q. Can the IV go over or across a display or cabinet of artifacts?

A. Yes.

Q. Will the IV operate on voltages from other countries?

A. Yes, the IV will operate any place in the world.